Frequently Asked Questions

We treat your belongings like our own, which means we prioritize protection and efficiency. Based on 20 years of experience, we use our professional judgment to decide what needs a wrap and what doesn’t.

• Strategic Wrapping: High-risk items (like upholstered sofas, polished wood, or antiques) are always padded or wrapped to prevent snags and scratches.
• Efficiency Matters: We don't believe in wrapping every single durable item just for the sake of it. Wrapping unnecessary pieces wastes time, uses extra materials, and ultimately drives up your hourly bill.

Our goal is to get you moved safely and quickly, focusing our protection where it actually counts.

Yes! We don’t just move boxes; we handle the heavy lifting and the tools. We’ll take apart your beds and tables at the old place and put them back together at the new one so you can actually sleep in your own bed on night one. No extra fee!

We sure are. We take the "stress-free" part of our mission seriously, which means being fully licensed and insured to protect your home and your peace of mind.

Moving dates can sometimes be a moving target! We strive to be as flexible as possible, but we have a few "rules of the road" to keep things running smoothly for everyone:

• Small/2-Hour Minimum Jobs: Because these shorter time slots are in high demand and prone to last-minute changes, we require a non-refundable deposit to secure your move on our calendar.
  
• The Good News: If you need to reschedule and give us at least a 24-hour heads-up, we are happy to apply that deposit toward your new moving date!
• Larger Residential Moves: For our big moves, we don’t collect a deposit up front. We operate on a "neighborly trust" system and just ask for the same in return.
• Cancellations & Rescheduling: If your plans change, we’d love a 48-hour heads-up (though we understand life happens and can work with a 24-hour minimum). As long as your new requested time is available on our calendar, rescheduling is easy and hassle-free.

Basically, just keep us in the loop! We’re here to make this transition easier, not harder.

We hate "extra" fees as much as you do! We work hard behind the scenes to eliminate as many "add-on" costs as possible.

• Card Fees? Gone. We no longer charge a credit card processing fee.
• Travel & Fuel? We’ve simplified this! Instead of charging our full hourly rate while we’re on the road, we now include travel and fuel as a flat fee based on mileage. This keeps things fair, especially for our long-distance neighbors, so you aren't paying "moving prices" just for the drive time.
• Cash & Check Discount: If you prefer the old-fashioned way, we offer a 5% discount for all cash or check payments!
• The Exceptions: We only charge extra for the truly heavy lifting. There is a $200 Heavy/Bulky Item Fee (for things like pianos or safes) and a $100 Stair Fee if your move involves more than 3 flights of stairs (think NYC-style walk-ups!).

Yes! Our estimates are exactly that—estimates. Because we charge hourly, the final clock is what determines the bill.

• The Apex Edge: We have a high rate of beating our estimated time, which means a lower bill for you!
• The Flip Side: Occasionally, a move may take longer than expected. To keep your estimate as accurate as possible, please include as much detail as possible (like attic items or heavy garage gear) when filling out our form. The more we know, the better we can plan!

The Apex Approach: We take great pride in our technique. With 20 years of experience, we’re confident in our ability to navigate tight corners and narrow hallways without needing to "bubble wrap" the entire house.

• When We Use Protection: We use floor runners and door padding at our professional discretion, usually when the weather is messy or we’re moving particularly bulky items through a main entry.
• If a "Whoops" Happens: While we are experts at what we do, moving heavy furniture is a physical job and rare accidents can happen. If we cause any significant damage, we take immediate responsibility—we’ll document it with photos and take the necessary steps to make it right, including professional patching if needed.
• The Small Stuff: Please keep in mind that minor scuffs or "love marks" that can be easily wiped away are a normal part of the moving process and aren't typically covered for repair.

Our goal is to leave your home exactly how we found it, just a whole lot emptier (or fuller!).

We offer estimates, not quotes! Think of it like a "No Surprises" insurance policy. The more detail you give us about your stairs, heavy items, and total box count, the more accurate our estimate will be. It helps us bring the right equipment and the right number of hands to get the job done efficiently—which saves you money!

Nope! We bring our own professional-grade supplies and equipment. You just provide the empty house, and we’ll provide the shine.

Definitely. We love a "One-Stop-Shop" moment. Ask us about our service bundles to coordinate your cleaning and moving on the same day or back-to-back.

We try to make the "boring part" of the move as easy as possible! We accept:

• All major Credit and Debit cards (and no, we don't charge a processing fee!).
• Venmo & CashApp for quick, digital payments.
• Cash & Personal Checks—and even better, we offer a 5% discount if you choose this route!

Note: We also offer special discounts for our Seniors, Military members, and First Responders. Just have your ID handy so we can apply that "thank you" to your total!

Transparency is our policy. We typically build a one-hour buffer into our estimates to account for the unexpected (like that heavy dresser you forgot was in the attic!).

• The Check-In: If we see that the clock is approaching the estimated time, we don't just keep the meter running. We will stop, check in with you, and ask how you’d like to proceed.
• Your Choice: We want to ensure the move fits your budget. If you're concerned about the total, we can discuss the remaining workload right then and there.
• The Fine Print: While we can discuss the extra time at the service, we do expect payment in full upon completion of the move. We’re big believers in honest communication to keep things out of the hands of the lawyers and in the hands of the neighbors!

While we don’t handle in-house payment plans, we want to make sure your move fits your budget without the stress!

• Planning Ahead: We typically build a one-hour buffer into our estimates to help you plan for the "just in case" moments.
• Financing Options: If you’d prefer to break your total into smaller, manageable monthly payments, we offer third-party financing options. This is a great way to handle the costs of a larger move or any unexpected extra time without the pressure of a single lump sum on moving day.
• Communication is Key: If you’re nearing your estimated time during the move, we’ll stop and chat about how you’d like to proceed. Whether you choose to power through or use a financing option, we’re here to find a solution that works for everyone!

That’s the Apex Community Bookshelf! We’re big believers in the "Take a Book, Leave a Book" philosophy. If you’re dropping off boxes or stopping by, feel free to grab a new read!

Our job is to keep things as simple as possible, with no extra hands needed. Although, keeping small children and pets at a distance is greatly appreciated. Our movers prioritize safety and the well-being of your furniture over anything else.