Frequently Asked Questions

We treat your belongings like our own, which means we prioritize protection and efficiency. Based on 20 years of experience, we use our professional judgment to decide what needs a wrap and what doesn’t.

• Strategic Wrapping: High-risk items (like upholstered sofas, polished wood, or antiques) are always padded or wrapped to prevent snags and scratches.
• Efficiency Matters: We don't believe in wrapping every single durable item just for the sake of it. Wrapping unnecessary pieces wastes time, uses extra materials, and ultimately drives up your hourly bill.

Our goal is to get you moved safely and quickly, focusing our protection where it actually counts.

Yes! We don’t just move boxes; we handle the heavy lifting and the tools. We’ll take apart your beds and tables at the old place and put them back together at the new one so you can actually sleep in your own bed on night one. No extra fee!

Yes! We take the "stress-free" part of our mission seriously, which means being fully licensed and insured to protect your home and your peace of mind.

 Moving dates can sometimes be a moving target! We strive to be as flexible as possible, but to ensure we can dedicate the necessary team and equipment to every client, we have a few "rules of the road":

• Deposits: We require a deposit for all moves to secure your date on our calendar. For smaller, 2-hour minimum jobs, this is a flat non-refundable fee. For larger residential moves, the deposit is based on a percentage of your estimated total.
• The 7-Day Window (Full Refund): We know plans change. If you cancel or reschedule at least 7 full days before your move date, your deposit is 100% refundable.
• The 3 to 7-Day Window (Credit): If you notify us within 3 to 7 days of your move, the deposit becomes non-refundable. However, we are happy to apply the full amount as a credit toward your rescheduled date or any of our other professional services!
• Under 3 Days: Cancellations or rescheduling requests made with less than 3 days' notice are non-refundable and cannot be applied as a credit.
• Day-of Changes: Any moves cancelled or rescheduled on the actual day of the move will be subject to a $150 convenience fee in addition to the lost deposit.

The Bottom Line: Just keep us in the loop! The earlier you let us know about a change, the more options we have to help you out. We’re here to make this transition easier, not harder.

We hate "extra" fees as much as you do! We work hard behind the scenes to eliminate as many "add-on" costs as possible.

• Card Fees? Gone. We no longer charge a credit card processing fee.
• Travel & Fuel? We’ve simplified this! Instead of charging our full hourly rate while we’re on the road, we now include travel and fuel as a flat fee based on mileage. This keeps things fair, especially for our long-distance neighbors, so you aren't paying "moving prices" just for the drive time.
• Cash & Check Discount: If you prefer the old-fashioned way, we offer a 5% discount for all cash or check payments!
• The Exceptions: We only charge extra for the truly heavy lifting. There is a $200 Heavy/Bulky Item Fee (for things like pianos or safes) and a $100 Stair Fee if your move involves more than 3 flights of stairs (think NYC-style walk-ups!).

Yes! Our estimates are exactly that—estimates. Because we charge hourly, the final clock is what determines the bill.

• The Apex Edge: We have a high rate of beating our estimated time, which means a lower bill for you!
• The Flip Side: Occasionally, a move may take longer than expected. To keep your estimate as accurate as possible, please include as much detail as possible (like attic items or heavy garage gear) when filling out our form. The more we know, the better we can plan!

The Apex Approach: We take great pride in our technique. With 20 years of experience, we’re confident in our ability to navigate tight corners and narrow hallways without needing to "bubble wrap" the entire house.

• When We Use Protection: We use floor runners and door padding at our professional discretion, usually when the weather is messy or we’re moving particularly bulky items through a main entry.
• If a "Whoops" Happens: While we are experts at what we do, moving heavy furniture is a physical job and rare accidents can happen. If we cause any significant damage, we take immediate responsibility—we’ll document it with photos and take the necessary steps to make it right, including professional patching if needed.
• The Small Stuff: Please keep in mind that minor scuffs or "love marks" that can be easily wiped away are a normal part of the moving process and aren't typically covered for repair.

Our goal is to leave your home exactly how we found it, just a whole lot emptier (or fuller!).

We offer estimates, not quotes! Think of it like a "No Surprises" insurance policy. The more detail you give us about your stairs, heavy items, and total box count, the more accurate our estimate will be. It helps us bring the right equipment and the right number of hands to get the job done efficiently—which saves you money!

Nope! We bring our own professional-grade supplies and equipment. You just provide the empty house, and we’ll provide the shine.

Definitely. We love a "One-Stop-Shop" moment. Ask us about our service bundles to coordinate your cleaning and moving on the same day or back-to-back.

We try to make the "boring part" of the move as easy as possible! We offer a variety of ways to settle your total:

• Cash & Personal Checks: These are always welcome—and even better, we offer a 5% discount if you choose this route!
• Credit & Debit Cards: We accept all major cards with no hidden processing fees.
• Digital Payments: We accept Venmo, CashApp, and Klarna (subject to approval).
• Financing: For moves over $500, we offer flexible financing options to help you pay over time. You can learn more about our financing here. (Subject to approval).

Note: We also offer special discounts for our Seniors, Military members, and First Responders. Just have your ID handy so we can apply that "thank you" to your total!

Transparency is our policy. We typically build a one-hour buffer into our estimates to account for the unexpected (like that heavy dresser you forgot was in the attic!).

• The Check-In: If we see that the clock is approaching the estimated time, we don't just keep the meter running. We will stop, check in with you, and ask how you’d like to proceed.
• Your Choice: We want to ensure the move fits your budget. If you're concerned about the total, we can discuss the remaining workload right then and there.
• The Fine Print: While we can discuss the extra time at the service, we do expect payment in full upon completion of the move. We’re big believers in honest communication to keep things out of the hands of the lawyers and in the hands of the neighbors!

While we don’t handle in-house payment plans, we want to make sure your move fits your budget without the stress!

• Planning Ahead: We typically build a one-hour buffer into our estimates to help you plan for the "just in case" moments.
• Financing Options: If you’d prefer to break your total into smaller, manageable monthly payments, we offer third-party financing options. This is a great way to handle the costs of a larger move or any unexpected extra time without the pressure of a single lump sum on moving day.
• Communication is Key: If you’re nearing your estimated time during the move, we’ll stop and chat about how you’d like to proceed. Whether you choose to power through or use a financing option, we’re here to find a solution that works for everyone!

At Apex, we believe that moving isn't just about changing addresses—it’s about building community. That’s why we opened the Apex Community Bookshelf! Located right at our warehouse, it’s a free library exchange for our neighbors and clients.

• How it Works: The rules are simple: Take a book, leave a book. Whether you’re looking for a new mystery to dive into after a long move or want to pass along a childhood favorite, our shelves are open to everyone.
• Location: You can find the bookshelf at our main warehouse in Montgomery at 11 Railroad Street Montgomery, AL 36104.
• Hours: We invite you to come browse every Tuesday and Thursday 9am-1pm.
• Donations: We are always happy to accept gently used books to keep our collection growing. It’s just one small way we’re working to keep our community connected, one story at a time.

Stop by and see us! Whether you’re a lifelong local or just moved to the area, there’s always a seat (and a good story) waiting for you here.

Our goal is to take the weight off your shoulders (literally!), so there is no need for you to do any heavy lifting. However, a little "pre-game" prep goes a long way in making move day a breeze:

• Clear the Path: Making sure walkways, driveways, and hallways are clear of debris or tripping hazards helps our team move safely and quickly.
• Safety First (Kids & Pets): We love little ones and furry friends! However, a busy moving site can be a bit chaotic. Keeping children and pets in a safe, designated area away from the heavy lifting helps us keep everyone out of harm's way.
• The "Essentials" Box: We recommend setting aside a box with your essentials (remotes, chargers, coffee maker, etc.) and keeping it in your personal vehicle so it doesn't accidentally get buried in the back of the truck.
• Communication is Key: If there are items that are extra fragile, have sentimental value, or require special care, just point them out! We prioritize the well-being of your furniture above all else.
• Labeling: Clearly marking which rooms boxes belong in helps us get you "unpacked and relaxed" much faster once we reach your new home.

Basically, you just relax and let us handle the sweat. We’ve got this!